WARRANTY INFORMATION

LIMITED PRODUCT WARRANTY

EAZYRIDERZ.NI Limited warrants the original purchaser that your electric scooter or e-bike shall be free from defects in materials and workmanship under normal use during the warranty period. In line with UK consumer law, this warranty does not affect your statutory rights. The warranty lasts for the period of time specified on the product specification table. EAZYRIDERZ.NI Limited does not warrant that the operation of the product will be uninterrupted or error-free.

REMEDIES

If an original manufacturing defect is found and a valid claim is received within the warranty period, EAZYRIDERZ.NI Limited will:

  1. Repair the product at no charge using new or refurbished replacement parts.
  2. Replace the product with a new or refurbished product.
  3. Refund the purchase price of the product, excluding potential shipping costs.

The choice of remedy will be at EAZYRIDERZ.NI Limited's discretion, and repairs will be prioritised where feasible. Replacement products or parts will carry the remainder of the original warranty period or a 30-day warranty, whichever is longer. Non-original parts used for repairs will always meet the same specifications as original parts. Any associated shipping and handling charges may apply unless prohibited by applicable law.

UK WARRANTY SERVICE

At EAZYRIDERZ.NI Limited, we are committed to supporting our UK customers in accordance with the Consumer Rights Act 2015. If a manufacturing defect is identified during the warranty period, the following provisions apply:

  • Repair or Replacement: Should your product develop a fault, EAZYRIDERZ.NI Limited will provide a repair or replacement at no additional cost to you. This includes covering the cost of shipping replacement parts or handling repairs at our service centre.
  • Parts and Repairs: In cases where minor repairs can be safely carried out by the customer or a local repair centre, EAZYRIDERZ.NI Limited will ship the required parts and provide detailed instructions to assist you. This option is designed to save time and minimise inconvenience.

Important Information:

  • Before purchasing, please ensure you are confident performing minor adjustments (e.g., brake tightening or tyre inflation) or have access to a local repair centre for routine maintenance.
  • Warranty coverage does not include consumables, wear-and-tear items, or damage caused by misuse, accidents, or water ingress
  • Full details of warranty terms and exclusions are available in our warranty policy.

RETURN GUIDELINES

To initiate a return, contact EAZYRIDERZ.NI Limited either by email  at info@eazyriderz.com or call 02896947119  to start a return request. Items must meet the following conditions for return eligibility:

  • Products must be purchased directly from EAZYRIDERZ.NI Limited.
  • Products must retain their original, undamaged serial numbers.
  • Physical damage, tampering, or customisation voids return eligibility.

LIMITATIONS AND EXCLUSIONS

Batteries are warranted for one year or 8,000 km / 5000 miles, whichever comes first. The warranty does not cover consumable or wear-and-tear items, including:

  • Tyres, inner tubes, brake pads, grips, paint, and rubber components.
  • Physical damage or accidental misuse.
  • Water ingress or crash damage.

Warranty coverage will be void if the product shows signs of misuse, unauthorised alterations, or improper maintenance.

WATER DAMAGE

Most electric scooters and e-bikes are not waterproof. EAZYRIDERZ.NI Limited does not offer any warranty against water ingress apart from manufacturers warranty which is decided by the manufacturer of your vehicle. 

FIRMWARE AND MAINTENANCE

  • Non-standard firmware voids the warranty and poses safety risks.
  • Routine maintenance, such as tightening bolts and adjusting brakes, is the customer's responsibility.
  • Any hacks or adjustments to the program settings will void warranty.

REPAIRS AND SERVICING

Repairs under warranty must be conducted by EAZYRIDERZ.NI Limited. Unauthorised repairs void the warranty. Repairs conducted by a third party will void the warranty and future repairs will be at the discretion of EAZYRIDERZ.NI. 

SERVICE & REPAIR WARRANTY

Following any repair, EAZYRIDERZ.NI Limited provides:

  1. 30-Day Full Warranty: Covers parts and labour.
  2. Up to 6 Months: Covers parts only; labour charges apply.

This warranty excludes consumables and damage caused by misuse or water ingress. Water damage repairs are performed on a "best-effort" basis and do not carry any guarantee, unless all of the parts damaged are replaced.