Inspection & Quotes
We reserve the right to decline a repair at the point of check-in. There are certain scooters and bikes that we do not service, and we may refuse a repair without providing a reason. Repairs may also be declined if the item has been previously worked on elsewhere, or if it is presented with parts already removed.
Booking Deposit
A
50 GBP non-refundable booking deposit is required for all
non-warranty repairs, payable at the time of check-in.
This amount is removed from your final repair bill unless repair is not completed (see reasons below)
* If you choose not to proceed with a quotation
* If the item is deemed unrepairable or uneconomical to repair
50 GBP will be retained to cover the time spent diagnosing the issue and preparing the quotation.
In many cases, diagnosing a fault requires partial disassembly and temporarily replacing suspected components in order to confirm the issue. If you decide not to proceed after this stage, the repair must be undone, which is time-consuming and chargeable. For this reason, 50 GBP is our minimum service fee for all non-warranty repairs.
For clarity, “service” refers to all physical and administrative work involved in inspecting, diagnosing, and repairing your item.
Repair Authorisation & Quotes
We only issue a quotation where the cost of repair exceeds 100 GBP.
By checking your item into our repair centre, you are deemed to have authorised any repair work up to and including 100 GBP without further approval. Quoting for smaller jobs significantly disrupts workshop workflow and slows overall turnaround times.
Any repair estimated to exceed 100 GBP will be quoted in advance for approval.
Abandoned Items Policy
Once you are notified that your item is ready for collection, it must be collected within 7 days.
If the item is not collected within this timeframe:
* Days 8-28: Transferred to secure storage at 10 GBP per day
* After 28 days total: The item will be considered abandoned and may be disposed of at our discretion
Warranty Repairs
If your item is under warranty, you must inform us at the time of check-in. Failure to do so may result in a repair quotation being issued.
* Proof of purchase is required for all warranty claims
* Warranties are non transferable between owners
* Wear-and-tear items are not covered
* Water damage voids the warranty in full
Keys & NFC Cards
If your scooter or bike requires a key or NFC card to power on, this must be provided at check-in. We cannot accept items without the required key or card.
By checking in your item, you confirm that you have read, understood, and agreed to the terms and conditions outlined above.
All Eazyriderz repairs include:
* 6-month warranty on parts supplied
* 30-day warranty on labour
No warranty applies to wear-and-tear items, including (but not limited to) tyres, tubes, brake pads, discs, or cables.
By checking in your item, you confirm that you have read, understood, and agreed to the terms and conditions outlined above.
