Disclaimer, safety advice & warranty information

Warning: It is illegal to ride electric scooters on public roads, pavements or cyclepaths in theUK. They are intended only for use on private land with the owner’s permission. It is the complete responsibility of the customer to ensure that you operate you’re E-Scooter with in all country and local laws. The customer assumes all liability and risk associated with the use of Eazy Riderz products and holds Eazy Riderz LTD and its owners free from any liability caused by their use.

Actual mileage range may vary – weight, terrain and weather dependent. 

A quick note on e-scooter boxes.

Please don't be alarmed if it looks like your box has been opened and resealed. This is for several reasons.

Firstly we sell predominantly European scooter brands, so often they ship with EU plugs,we have to open the boxes to include a UK plug.

Secondly, our products have usually been shipped from Europe and Asia. Before they get delivered to you, they sometimes have to be checked by UK customs or our own quality control team.

Finally, similarly to car batteries, if e-scooters sit unused and uncharged for to long can damage the long term battery health. If an e-scooter has been in our possesion for over six months we have to open the box to charge the scooter. This ensures you are getting a scooter in perfect condition.

The boxes sometimes have a little bit of wear and tear due to transportation which doesn't damage the scooter inside which are well protected. Some of our products have a box within the outer box for more protection.

EAZYRIDERZ SAFETY ADVICE

It's important to ensure you ride your scooter safely to protect yourself from potential harm. Here is a handy guide to make sure you're riding safely.

1: What to wear, Number one - a helmet. It's hugely important that you wear a safety helmet when riding your scooter.It is also a good idea to wear elbow and knee pads, especially if you're new to riding. It is also advisable to wear light or refelctive clothing.

2: Make sure to use your lights on the scooter to ensure you are as visible as possible.

3: Be aware of your surroundings and do not move at speed when passing other. Never ride with more than one person on the e-scooter. Don't operate the scooter under influence of alcohol, prescription medicine or drugs. If you are using a mobile phone for directions it is recommended to use a dedicated holder.

4: Make sure to lock your scooter when not using it to help prevent unwanted use.

5: Be aware of weather conditions and check the e-scooter manual to see if it is suitable to be used in the rain. New riders are recommended to avoid wet and slippery conditions until they have more experience riding their scooter.

6: Read the instruction manual! You will need to know how to operate it correctly as well as charge,fold and maintain your scooter, also how to use additional features if available.

Remember you can void your warranty with improper use of the e-scooter!

7: To keep your e-scooter in tip-top condition it is important to regularly check: tyre pressues, brakes, bodywork and battery. Before every ride make sure to follow these 3 steps:

1: Check tyre pressure

2: Check folding mechanism is firmly in place

3: Check your brakes are functioning properly.

WARRANTY CLAIMS & FAULTY PRODUCTS 

If you have received a faulty product, please contact the retailert you purchased your e-scooter from straight away. Please attach any photos or vides or the fault by email. Please ensure you do not ride the e-scooter as once you have ridden it if broken we are unable to replace the item. 

If your e-scooter develops a manufacturing fault through normal use ( as outlined in the manufacturers manual) then please use the following contact details to claim a warranty repair. 

For Ducati,Jeep,Lamborghini,Aprilia,Argento and VR46 email or call the service centre on : urbane-mobility_uk@sertec360.com or +44(0)20 452 44011

For Nanrobot,8TEV or Swifty scooters please use service@moovelectric.co.uk or +44(0)1228 587 807

The following information needs to be sent to log a claim with the service centre: 

Customer name

Email address

Phone number

Collection address

Serial numer of scooter (usually found on or under deck)

Proof of purchase (attach the order invoice or receipt)

Fault description (ideally include photos and video)

The warranty does not cover faults that have been caused by: 

Incorrect usage or adjustments, lack of maintenance and/or use of the product that is not in complaince with the manufacturers instruction manual

Conditions, malfunctions or damage caused by the use of non-original parts or unauthorised circuit and configuration change, (speed hacks etc)

Collisions, accidental falls, crashes or punctures of the products.

Use,exposure or storage of the products in an inappropriate enviroment (rain,mud,exposure to moisture or excessive heat, contact with sand or other substances)

Lack of maintenance or improper use of the battery and tyres (burnouts,skidding)

Improper use of the products including riding the e-scooter with more than one passenger,maintenance,repairs and/or technical interventions carried out by unauthorised third parties. 

 Malfunctions or damage caused by or during the time that a user is under the influence of drugs or alcohol.

Fractures,damage or loss of plastic parts inclusive of the charging port, handlebar switches and plastic flaps.