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Terms and Conditions
By purchasing this product, you are agreeing to our terms and conditions.
Terms and Conditions
We offer free shipping to the Greater Belfast area only. UK Mainland, Ireland and Worldwide shipping is available at an extra cost. Shipping for E-Scooters with Lithium batteries are only available for European countries.
Eazy Riderz retains the right to cancel and refund an order if shipping is not available for the destination of the items.
All our E-Scooters come with a one-year parts warranty, not including parts subject to wear and tear such as tyres, brakes, chain and seat.
Battery warranty is only valid for 6 months and chargers are valid for 3 months. Even though Hydraulic Brakes do come under items that are subject to wear and tear, we offer a 6 month warranty on those as a goodwill gesture to our customers.
A Warranty covers you solely against manufacturing faults. General wear and tear, accidental crash damage or damage from aggressive riding, water damage, exceeding the weight limit or anything else that results in damage due to misuse by the rider is not covered.
If the problem is not covered by the warranty, a quote will be supplied for repair or replacement and any shipping costs. All warranty claim decisions are final.
IMPORTANT NOTE: Our warranty is only for parts; any repair costs are not covered. This warranty parts replacement is also subject to availability of our engineers and will have to be booked in advance with Eazy Riderz and cannot be done on a while you wait basis.
Returns and Replacement Policy
We feel it is important our customers have the opportunity to inspect the purchases in the same way as visiting a shop. If you change your mind after buying from us and want a refund, you have up to 30 days to let us know and to return the goods to us. We also offer to replace your scooter within 30 days should anything go wrong with your purchased item. In order to process a return refund, we ask that the E-Scooter is returned to us in its original box and in its original unused condition. Therefore, we recommend you keep the original box for at least 30 days.
You will need to return a product before we can provide a refund or replace the item. We can help to arrange the return for a charge of £30, if required. All replacements are dispatched the next working day.
Once the items are received, they will be assessed by an Eazy Riderz technician. Any missing parts or damage resulting in a reduction in the retail value of the products will result in an equivalent reduction in your refund amount.
Once the product is received and the refund approved, it may take up to 10 working days to process the refund to the original payment method.
In the case of cancelled orders before the item has been dispatched, it may take up to 3 working days to process the refund.
Warning: It is illegal to ride electric scooters on public roads, pavements or cyclepaths in the UK. They are intended only for use on private land with the owner’s permission. It is the complete responsibility of the customer to ensure that you operate you’re E-Scooter with in all country and local laws. The customer assumes all liability and risk associated with the use of Eazy Riderz products and holds Eazy Riderz LTD and its owners free from any liability caused by their use.
Actual mileage range may vary – weight, terrain and weather dependent.